What is the Teleperformance Trust and Safety Advisory Council?

The digital trust and safety (“T&S”) landscape is dynamic and complex. As Teleperformance aims to take a forward-looking approach to the Trust and Safety services it provides to its clients, Teleperformance has decided to gather multi-stakeholder input from academia and the public and private sectors to create safer spaces for online users (especially the most vulnerable), Trust and Safety content moderators, advertisers, and other key stakeholders in the online ecosystem.

Teleperformance believes the consultation of experts – through the Teleperformance Trust and Safety Advisory Council – in diverse areas such child protection, tackling online hate and harassment, responsible technology, internet law, and other fields impacting content moderation, will help in this objective. The purpose of the Council is to provide the Teleperformance Group with relevant insights that will help in shaping responsible and safe interaction in the online ecosystem.

Teleperformance’s latest report, developed with the Trust & Safety Advisory Council, addresses the urgent need for effective child online safety measures. It provides a straightforward analysis of the challenges and opportunities in digital child protection, outlining clear policy recommendations. Read the report to engage in the important conversation on improving online safety for children.

The Council will provide insights on relevant topics related to Trust and Safety, including appropriately upholding rights of dignity, privacy and freedom of expression, while delivering content moderation and other T&S services in the online ecosystem. Examples of discussion topics for the Council include the impact of proposed regulation, technological advances, bad actor trends, and challenges in areas related to different policies (e.g., child safety, misinformation, terrorist content).