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Trust and safety services that take a holistic approach

Trust and safety services are crucial in monitoring online content, mitigating risks, ensuring integrity, and safety across your entire digital presence. Our expert teams combine advanced algorithms and machine learning with human understanding and values to protect both your company and your users.

Teleperformance Joins the Children Online Protection Laboratory

Teleperformance is pleased to announce that we have joined the Children Online Protection Laboratory, working with a global group of stakeholders and the French Government to make new strides in safeguarding online experiences for children.

Trust And Safety

The Children Online Protection Laboratory

The Children Online Protection Laboratory was launched in 2022 by French President Emmanuel Macron to create safer experiences for children online by bringing together key stakeholders working to protect children from harm in digital spaces.

Teleperformance plans to engage with the work of the Laboratory in addition to our ongoing work on online safety with the Teleperformance Trust & Safety Advisory Council launched in July.

To find out more about our work in Trust and Safety, please reach out.

Why is Teleperformance joining this initiative?

Joining the Laboratory further reinforces our commitment to child online safety, given our work in creating safe and trusted platforms free of harmful content, particularly for children.​​

Teleperformance is committed to supporting the Laboratory as it explores, promotes, develops, and evaluates solutions that can improve online safety, including enforcing child safety policies more effectively to ensure age appropriateness of content viewed by children.

We are pleased to be the first digital business services company that provides content moderation services to be part of the Laboratory. We look forward to sharing our content moderation-focused perspectives through this initiative.

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Who else is part of the Laboratory?

Many businesses, non-profit organizations, and governments are part of the signatories. These include key child safety-focused organizations like the WeProtect Global Alliance, Point de Contact, E-Enfance, and UNICEF. Governments such as Spain, the UK, the US, and others are also supporters of the Laboratory.

MIT Technology Review Insights: Humans at the center of effective digital defense

This exclusive paper prepared in collaboration between MIT Technology Review and Teleperformance sheds new light on the ethical dilemma facing any organization with an online presence.
Download here
Trust and Safety Services
Trust and Safety Advisory Council

Shaping safe online interactions

Teleperformance Trust and Safety Advisory Council

Teleperformance believes the consultation of experts — through the Teleperformance Trust and Safety (T&S) Advisory Council — in diverse areas, such as child protection, tackling online hate and harassment, responsible technology, internet law, and other fields impacting content moderation, will help create a safer digital ecosystem.
Learn more

Engaging panel

Child Online Safety Assessing and Mitigating the Evolving Risks to Children Online

Farah Lalani, Teleperformance's Global VP for Trust & Safety Policy, and presenters, explore the risks to children online as they are quickly evolving given advancements in generative AI, new regulations related to age assurance, and new trends in children’s behavior online.

Our reputation precedes us

Leader in Everest Group’s PEAK Matrix® for Trust and Safety

For the third consecutive year, Teleperformance was recognized as a Leader in Everest Group’s PEAK Matrix® for Trust and Safety — Content Moderation Services. This recognition allows us to continue striving for the best when it comes to utilizing adaptive technology, security, and cybersecurity capabilities, as we continue to blend together the power of innovation and care to our employees.

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"Teleperformance's breadth of offerings and expertise across trust and safety services help in establish its position as a dominant player in the industry", said Abhijnan Dasgupta, Practice Director, Everest Group. Its investments to enhance its policy consulting offering along with building newer digital capabilities such as IMOP, StoryfAI have all contributed to its positioning as a Leader on Everest Group’s Trust and Safety PEAK Matrix® 2023.

Abhijnan Dasgupta, Practice Director, Everest Group

Everest Group Trust And Safety Content Moderation Services Peak Matrix Assessment 2024
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1 in 3 internet users worldwide are children

1 in 3 internet users worldwide are children

1 in 3 internet users worldwide are children

1 in 3 internet users worldwide are children

Protecting children online: the importance of content moderation

Protecting children online: the importance of content moderation

Protecting children online: the importance of content moderation

Protecting children online:
the importance of content moderation

#TPLive

Protect online spaces from malicious behavior including the metaverse

How can companies identify and remove toxic behavior from platforms including the metaverse? Explore the role of AI and content moderation in driving higher user safety and removing toxic behavior from today’s platforms.

We flag user reviews, comments, and uploads through machine learning and human moderators.

We screen shopping sites for fake reviews, fraud, and unauthorized sellers, buyers, and transactions.

We find and review any use of your screens and original content to ensure they are authorized.

We review for misleading, inappropriate, or malware content and remove ads that target or harm users.

We ensure your apps meet Google and Apple policies and protect your users with script-level reviews.

We identify fake accounts, unauthorized access, and illegal activities and remove accounts per your policy.

The impact

Improve processes, ensure accuracy, and elevate your online presence

Protect your online presence by partnering with the experts in trust and safety and risk mitigation. See the real, remarkable results other clients have already experienced.

Expert insights

MIT Technology Review Insights: Identity Protection is Key to Metaverse Innovation

Though the metaverse offers infinite possibilities, it also comes with inherent risks. Identity protection will be of paramount importance as companies build out new, digital experiences. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.
Get the exclusive report
Trust and Safety Services

Real results

Increased efficiency and improved reputation on social media

After integrating channels, one Teleperformance client was able to streamline processes and strengthen their online reputation.
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decrease in negative mentions

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increase in brand reputation

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increase in positive brand sentiment

Increase your knowledge

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Meet the experts

At Teleperformance, we only hire the best in the business
Akash Pugalia

Akash Pugalia

Global President - Media, Entertainment, Gaming and Trust & Safety
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