Knowledge Services for Process re-engineering and automation to support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization
Developing transformation strategies based on technology, analytics, and process excellence (T.A.P.). Powered by this framework we constantly update our digital capabilities to support our clients transforming their business services to grow deeper relationship with their customers.
Leveraging digital technologies and a global reach, we deliver efficiency and productivity to excel in customer satisfaction.
Teleperformance consultancy business helps companies improve customer experience through data analytics and technology, delivering business transformation optimization and rapid results. Every interaction with your customers is an opportunity to generate value for your brand.
Implement large scale transformation programs through Consulting and Knowledge Services for process re-engineering and automation. We can support strategic initiatives and tactical business requirements with Lean, Six Sigma methodologies and workforce optimization developing transformation strategies based on technology, analytics, and process excellence (T.A.P.)
Generate actionable insights from vast amounts of customer interaction data. Advanced analytics is fundamental in customer-service. In order to reap the advantages of data, organizations must have the right approach, tools and skills.
Automation at Teleperformance is much more than technology. We use technology to assist our employees, enabling them to perform their tasks in a quicker, smarter and more accurate manner.
With digital transformation of processes through automation, Teleperformance delivers:
40+ Years of consulting experience
2.5mn+ Project Hours
15,000+ Projects Delivered
Our solutions leverage over 400+ experienced consultants in Research, Lean Six Sigma, Analytical and Statistical Models, Process Re-engineering and Solution Design Frameworks.
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