Chat is becoming the preferred channel of interaction globally, along with voice and email. More and more, automated conversations with chatbots and real-time interactions with service agents in chat windows have become the norm. Today, many of the world’s largest and most recognizable brands are offering chat as one of the primary channels for customer engagement.
Teleperformance chat seamlessly integrates into all chat platforms, and can be integrated with IVR in no time.
Improves Customer Service and Loyalty
Addresses Customer Pain Points
Available anytime, anywhere, and providing fast responses to customer inquiries with less wait time, chat is well-suited to support products/services that are complex and likely to leave customers with questions.
TP Chat Benefits:
*On qualified opportunities
Chatbot is an interactive, AI-based solution designed to simulate a humanchat interaction. It utilizes conversational dialogue to engage customers during automated interactions, and can help perform more complex tasks by combining one or more interfaces. Plus, it can seamlessly hand over to live agents when necessary.
TP Bot Capabilities:
While on queue on a voice call, customers are offered the option of being directed to a mobile chat interface, where they can interact with a live agent instead of waiting on the phone.
* On qualified opportunities
Turns the IVR service into a digital engagement solution, resulting in a visual IVR interface that helps save time and simplifies the capture of complex data.
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