Current trends portray the retail industry’s need for increasing revenues by deploying an omnichannel customer experience. As the retail landscape continues its move in both brick and mortar and digital modes, the expectations of today’s customers have evolved.
The rapid rise of social and mobile technologies has changed the way buyers interact with sellers in today’s market. The change is now happening from the outside in, and it’s a newly empowered, connected customer who is driving the retail agenda. The modern consumer is accustomed to moving seamlessly through their retail experience, across whichever channels are most convenient—and this is where we work for clients to create a uniformly delightful experience for their customers.
Reformed customer connect rate with an IVR workflow resulting in an increased conversion rate from 34% to 50%
Our portfolio supports customers through their preferred channels with tools and analytics enablement to ensure personalized service delivery to each customer.
Teleperformance is your bridge that brings an exciting, exceptional, and elevated shopping experience to your customers. Let's talk.
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